WSP is looking for a Lean Specialist to monitor and audit the lean construction management plan for supervision works. Under the guidance of the Construction and Quality Efficiency Manager, the candidate would have to carry out with the following tasks:
*Ensure and review the development of lean construction management plan by GEC (General Engineering Consultants)/Contractors. *Establish standards, guidance and best practices for implementation of Lean tools and techniques within Ashghal projects. *Support development and execution of the Lean Road Map for our client. *Implement Lean tools and techniques from project inception to handover, supporting Contractor Lean personnel in doing so and suggest improvements. *Facilitate workshops, collaborative planning, problem solving for consultants and contractors. *Oversee and regularly monitor the implementation of the Lean practices within projects and Programme office. *Oversee implementation of uniform inspection of progress and benefits from Lean, including the extent of application of specific Lean practices such as 5S. *Establish and track project performance improvement. *Inspect and audit projects for progress and quality; identify corrective actions and follow through actions of GECs and Contractors to close these findings. *Collate, analyse and report data on project performance & benefits from Lean. *Conduct Lean intervention studies, generate time and/or cost savings and create Case studies. *Lead knowledge share sessions across projects, contractors and consultants. *Develop and run briefings and training for Client, Consultant and Contractor organisations. *Apply statistical analysis to advise senior management on status and improvements.
Minimum 7 years of relevant experience Exposure to large scale infrastructure projects in the GCC Demonstrable experience in applying Lean tools and techniques in previous projects Bachelor's degree in a relevant discipline
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases