• Manage the entire process in the planning of commodities procurement and supply chain activities, inventory control, logistics and distribution, customs clearance, ensuring smooth flow of this processes to avoid costly delays and lost opportunities. • Maintain effective lines of communication to ensure timely delivery of commodities using the most appropriate procurement procedures. • Be responsible for introducing process improvements in the supply chain and identify new vendors/suppliers without jeopardizing quality and service delivery. • Ensure full compliance with ELCA procurement policies and procedures. • Establish and implement a monitoring system that ensures that the prices paid for commodities are in line with local market prices. • Develop and manage the rosters of suppliers, clever supplier selection, and evaluation, quality and performance measurement mechanisms. • Prepare monthly, quarterly and annual procurement plans and progress reports as required. • Ensure transparent and competitive procurement are conducted and properly documented as required, and in compliance with ELCA regulations. Together with the COO, plans, organizes and leads the bid solicitation process including drafting and issuing RFQ etc. • Must be strong in drafting service delivery contracts, leases and purchase orders for all acquisition needs. • Maintain procurement files including all relevant documentation and vendor tracking system. Will be responsible for maintaining all the relevant information concerning the organization’s suppliers. • Should be able to manage vendor contracts and maintain relationships with suppliers to ensure completeness of deliverables outlined in the contract. This includes ensuring that all vendor complaints and concerns are addressed promptly to ensure that projects continue to receive uninterrupted services at all times.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases