A logistics operations manager ensures that incoming materials from suppliers are in good order and are properly stored, and that outgoing parts and the materials for customers leave in the correct amounts and are in good condition.
Reviewing customs documents.
A logistics operations manager need to look into and resolve issues with suppliers, customers, transportation companies or employees. He also may review distribution center workloads with other departments, coordinating with the schedulers and planners.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases