Experience 3-5 years in same industry ( Steel Manufacturing )
Handling the coordination and integration between the activities of the regional warehouses and the different organizational entities to manage the flow of raw materials and finished products in addition to coordinating the activities of import/export, insurance, shipping and custom clearance, thus ensuring the application of an effective supply chain
II - POSITION IN THE COMPANY :
* Reporting to : Sales Manager
* Reporting to him : loaders
* Relations with other Services :Co-ordinating with sales and ware house staff for on time in full delivery of material.
III - RESPONSABILITES (details)
-Ensuring the delivery of internal services/ supplies in coordination with concerned entities.
-Coordinating the custom clearance activities such as following up on incoming shipments, exemptions, and issues between customs and the SBU for documents transactions and day-to-day related activities.
-Determining logistics support sequences and time phasing, problems arising from location of warehouse area, and other factors, such as environmental and human factors affecting personnel and working with the Production and Materials Planning Supervisor on their solutions.
-Utilizing technological breakthrough solutions related to drafting delivery routes in order to ensure cost effectiveness of delivery activities.
-Arranging, in coordination with the concerned Warehouses Supervisors, the transfer of products among warehouses based on the needs raised by different parties at the merged entity.
-Preparing delivery schedules on daily basis, and consequently assigning tasks to drivers.
-Executing developed logistics policies and procedures in the SBU through coordinating all issues with respect to delivery of products to the merged entity’s clients.
-Ensuring that high quality customer service is received by all customers and that stations are supplied with the required products in order to maximize sales and customer satisfaction.
-Approving purchase requisitions after checking them for various criteria, system requirements, system parameters, and forwarding them to the Procurement Supervisor.
-Reviewing shipping documents and invoices to ensure the conformance of the received items with the purchase request forms and the soundness of the shipping process.
-Handling the insurance issues of the purchased supplies and materials with the concerned insurance companies and contacting them regarding any damages in the received materials.
-Specifying human resources requirements to handle the logistics activities efficiently on regular basis.
IV - POWERS :
V - K P I ‘s
Loading Time,Delivery Time,Transportation related customer complaints.
VI - PROFILE
Secondary school certificae with 05 years of experience
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases