Brief Roles and Responsibilities:
• Plan, direct, manage and monitor the schedules of delivery drivers, transport and distribution activities so that the organization's goods and materials are transported safely and cost-effectively and that they arrive at their destination on time and in good condition.
• Achieve high levels of customer satisfaction through excellence in receiving, identifying, dispatching and assuring quality of goods
• Ensure shipments’ and inventory transactions’ accuracy while managing the country wide deliveries
• Measure and report the effectiveness of logistic activities and team’s performance
• Organize and maintain inventory and storage area
• Determine staffing levels and assign workload
• Responds to routine internal and customer inquiries on delivery times and the status of shipments and orders so that inquiries are dealt with promptly and accurately.
• Maintain items record, document necessary information and utilize reports
• Identify areas of improvement and establish innovative or adjust existing work procedures and practices
• Effective and efficient coordination with other departments
• Ensure that the inbound and outbound movement of goods are executed smoothly, quickly, and accurately.
Qualification & Experience:
• BS degree in logistics, supply chain management or business administration
• Minimum 5+ experience in logistics with courier company preferably within UAE
• Experience in warehouse operations, record keeping and customer complaints
• Experience in logistics / freight forwarding / shipping of goods in Dubai
• Effective supervisory skills with an ability to input, retrieve and analyze data
• Excellent communication and interpersonal skills
• Proven capacity to direct and coordinate operations
• Strong organizational and time management skills
• Knowledge of logistics software packages and MS Office proficiency
The successful candidate must be a resident of the UAE, have consistent experience in route planning and management of a delivery team and be in receipt of a UAE driving license
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