-IELTS 7 Academic for non-first language English speakers only
CONTEXT This is a learning organization. As such, all employees strive for professional and institutional development within a culture of effectiveness that:
-Values collaboration, teamwork, and self;
-Encourages ethical behavior;
-Facilitates life-long learning; and
-Utilizes new technologies.
Job Statement Reporting to the Head of Department, to teach Logistics based subjects to national students who are on the Diploma and Higher Diploma Courses. The incumbent is responsible for the delivery of the accredited curriculum, to assess students’ performance in accordance with the policies to ensure the quality of teaching and learning is maintained.
Responsible for planning, managing and improving the learning of students, working with other team members.
-In collaboration with Lead Teachers to implement and continually improve curriculum, teaching, learning and assessment strategies.
-To manage the learning of the students, maintaining records, collaborating with other teachers and promoting staff development in a pro-active manner.
-Responsible for planning and participating in professional development opportunities to further their own knowledge, skills and abilities.
-To manage all facilities and activities related to achieve student learning.
-To play a leadership role in role-modeling behavior, attitudes, and learning behaviors for students.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases