Bachelor’s degree in Accounting or Finance or any relevant course Minimum 4 years supervisory role experience in AR and Customer Credit Control either in Bank Collection Section, Financing Company- collection Section or in a big size FMCG company Should have more than 600 clients with high volume of turnover Knowledge of Fruit and Vegetable industry would be an advantage Minimum 3 years of experience using SAP/Oracle ERP (Super-user) M3 ERP experience would be an asset Competent in using MS Office tools with advance Excel experience Strong communication at all level to ease communication and follow up with the customers Leadership skills with proven ability to develop, motivate and lead AR team within a complex financial environment to reach to their potential Fluency in English language (written and spoken) is a must Preferably can join immediately Must have UAE driving license and car are required
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases