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Male Customer Services Executive up to 8K AED for a Leading Fragrance Company in Sharjah

Company Name Confidential

Keywords / Skills : "Customer Service Executive", Customercare executive, Customer service representative, Customer support executive

5 - 7 years
Posted: 2019-02-06

Job Description

Open to any nationality

Male, 25-32 years old

Bachelor's degree in Commerce with specialization in Accountancy or Finance

MBA degree is an advantage

Must have worked minimum 5-7 years in Customer services, preferably with a customer centric background from FMCG or hospitality industry

Candidates from big/ multinational companies in the FMCG industry is preferred

With understanding of GCC import/export documentation and product registration process

Worked in a combination of customer service, planning, supply chain roles

Candidate with strong financial background at work experience or qualifications preferred

Will involve many conference calls with customers based in the USA, hence late evening calls will take place regularly

Must have handled customers based in the USA

Knowledge of legalization & certification requirements for personal care products across the world

Responsible for providing quality services and support to the assigned accounts, and understand in full every single aspect of the daily activity related to those accounts to ensure timely processing of sales orders and related documents

Experience of using ERP software, preferably in JD Edwards

Logistics skills to handle shipments independently

Proficiency in Excel/Word/PPT is a must

Good understanding of pricing invoices/structures

Very good organizational ability

Able to deal with multiple jobs

Able to work calmly under pressure

Very good command over English language including demonstrated oral, written and presentation abilities

Can join immediately (max 1 month)

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