This position will report to the Managing Director. This leader will manage a team of 35+ people and would be responsible for driving breakthrough benefits and designing new experiences for customers, scaling for growth and driving efficiencies. Lead teams that sell Personal Loans, Home Loans, Loan against Property, Loan against Securities and other retail loans. Drive transformation of our back-office capabilities (processes, systems and solutions) to deliver best-in-class customer and agent experiences and scaling to support our significant business growth Lead a distributed team that can scale with the growing needs of SUCB's businesses Partner closely across functions with global risk and compliance, product management, product development, customer care and finance to build end-to-end programs that deliver customer benefit Bring in external best practices, industry learnings and trends to drive continuous improvement Lead and coach the team. Execute in an intense, fast-paced, and highly iterative environment Develop and coach a high performing team by providing leadership on organizational capability, change management, talent planning and performance management Key Responsibilities : Achieving the sales team target, team management, talent management, channel management, credit controls, product management development, manufacturer / develop relationships ,creating new business, reducing cost of business, enhancing productivity.
Our company, Smart Union Commercial Brokerage LLC, part of MHM group of companies (Shaikh Mana Bin Hasher Group of Companies and Establishments) is a partner/DSA for various banking & Financial institutions in the UAE.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases