Role Statement To ensure effective and efficient management of legal department Key Objectives 1. To work as Legal Advisor for the bank 2. To manage legal risks in the Bank 3. To provide and interpret legal information and disseminate appropriate legal requirements to staff. 4. To ensure compliance with the Legal Department Policies and Procedures. 5. To keep abreast of all the laws and regulations of the Sultanate of Oman that impact the Bank, communicate these where relevant to management, and ensure compliance with all laws and regulations.
D. General Legal Matters 1. Ensure that all queries and requests received from the Courts, Public Prosecution, Central Bank of Oman, ROP and other government or financial institutions are responded to, either by internal legal counsel, or by external counsel where required. 2. Review cases filed with the ROP 3. Review legal notices to be issued to defaulting customers. 4. Liaise with relevant departments to ensure that where legal risks have been identified, appropriate courses of action have been taken. 5. Review queries received from Branches and Head Office in relation to their legal requirements and advice. 6. Review and authenticate all bills and payment matters relating to the legal department. 7. Conducts an annual review of services provided by external legal counsel on the basis of the Departments policies and procedures, and submit suggestions and recommendations keeping the Banks best interests in mind. 8. Prepare and review the MIS reports for the management / board. Key Work Related Contacts 1. Head Office Employees 2. External Legal Firms 3. Bank Branches 4. Government Offices & Ministries 5. Royal Oman Police Person Specifications 1. Bachelor Degree in Law of equal. Higher qualification is an advantage 2. +6 years experience in Legal functions out of it, minimum of 3 year in managerial role. 3. Banking / finance experience is an advantage. 4. Licensed Lawyer. 5. Fluent in Arabic and English Languages
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases