Responsible for recruitment and supervision of discipline specific staff in collaboration with Director of Rehabilitation and Medical Director
Ensure compliance with discipline specific standard of care protocols
Maintain appropriate productivity levels in daily scheduling of patients
Participate in development of Quality Improvement Plan and complete quarterly monitoring reports with timely submission to the Director of Rehabilitation
Participate in discipline specific meetings with staff on a regular basis.
Participate in weekly interdisciplinary meetings with Rehabilitation Director and weekly clinic leadership meetings with Medical Director and Executive Director.
Carry out all duties that may be requested by Rehabilitation Director and/or Medical Director
Administer discipline specific duties in accordance with CRC, Inc. policies and procedures.
Responsible for material management
Keep current with industry standard for department.
Carry out staff development and in-service training on scheduled basis.
Assist in treatment responsibilities when necessary
Supervise other Rehabilitation Aides.
Comply with established CRC, Inc. policies and procedures re: quality assurance, safety, environmental and infection control, confidentiality of patient information, customer service, attendance, punctuality, dress code, professional conduct, annual health assessments etc.
Bachelors Degree or Master's with license, minimum of 10 years clinical experience, And minimum of five years supervisory experience with staffing level of a minimum 7 to 10 clinical personnel.
Strong clinical skills in the delivery of pediatric therapy (0-10 years).
Strong leadership and problem solving skills
Ability to provide training in discipline specific areas.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases