1. Directing, Planning and Organizing the management of the Treasury Back Office 2. Provide a quality processing services, ensure accuracy and timely processing: i. Money Market ii. Foreign Exchange iii. Investments payments iv. Derivatives 1. Ensure Nostro Cash flow positions are balanced on a daily basis and Treasury has squared out the outstanding FX positions each day/end of the month 2. Ensure all system access, limits, authorizations are followed 3. Staff Management
Key Objectives 1. Timely and accurate manage of Forex and interest rates in the system 2. Timely and accurate ensure all deals and transactions are input in the system 3. Manager house keeping of books, records and fillings - Nil lapses 4. Nil High or Medium risk issue in the audit reports attributable to the department. Assist in audit rectification (covered in Departmental ORSA) 5. Follow procedures and ensure controls are efficient enough to prevent financial losses 6. Overall Manager and Control the process of all Treasury Back Office 7. Ensure to deliver all CBO and Audit returns 8. Monitoring of Profit / Loss and MIs 9. Manage Communication dept. 10. Authorize all the types of Islamic deals which are inputted by TFO
Main Objectives: 11. Error Free Processing 12. Reduction of turnaround time and cost cutting 13. Support others department and branches 14. Best customer services 15. Support Finance dept. and reconcilations and others
Principal Responsibilities PLANNING:
1. To regularly plan the resources of the sections in-order to ensure accurate and timely processing of depatments transactions 2. To Plan the introduction of new technology, policeis and procedures in-order to increase productivity and quality of work within the department 3. Ensure Long-Term Organizational Success
PEOPLE: 1. To hold regular team meetings to discuss work in the department 2. To agree clear performance and job description for all direct reports 3. Regularly review staff performance and conduct annual appraisals 4. Trainings and courses 5. Resourses deployed efficienctly 6. Productivity and quality of work improves 7. Staff Engagement
OPERATIONS: 1. To manage processing and cotrol activities within department 2. To check and authorise high value transactions 3. Ensure smooth workflow 4. Ensure proper book keeping and filings 5. To make sure review and update departmental procedures 6. Increase productivity 7. Success implementations 8. To ensure systematic control 9. Streamling of workflow 10. Balancing and Reconcialtions set-up
OTHERS: 1. Undertake security responsibilities including holding keys of records in the department 2. Effective replacements 3. Coordinate with Internal and External Auditors 4. Ensure Accurate and timely processing 5. Annual Procedures review and updates 6. Staff suggestions 7. Good staff morale 8. Suspense Account Conrtol 9. Attending Extra duties given by Superiors or Management
Person Specifications 1. Minimum education level / discipline: Bachelor Degree or Equivalent. 2. 2. Mandatory professional qualifications / licenses: 3. 3. Required experience in terms of region/industry/business/function/role: Minimum Experience of 6 years in the same field.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases