• Proceed from the Go to Market Plan and validate it in the market through defining prospects based on the number of prospects, their and the of the opportunity.
• Present the company to potential clients.
• Qualify inbound and outbound prospects based on and assigning them accordingly.
• Introduce penetration approach for enterprise accounts.
• Qualify Marketing Qualified Leads to Sales Qualified Leads through educational activities and qualification processes.
• Introduce approach to achieve a specific percentage of commercial departments target from new sales.
• Study new markets and provide feasibility studies to verify company business plans.
• Record prospect information in Customer Relationship Management database.
• Stay up-to-date with new products/services and new pricing/payment plans.
Additional Requirements:
• Hands-on 2+ years recent experience in Market Research role within Information Technology or Telecom Industry.
• Bachelors degree in Marketing, Business Administration or other related fields.
• Marketing research abilities and ability to draw conclusions.
• A strong experience working with Customer Relationship Management (CRM) software.
• Excellent communication and negotiation skills.
• Fluent in English and Arabic with excellent writing/editing and verbal communication skills.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Policy Servicing:-
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases