• website and social media management - responsible for the acquisition and retention of customers to increase volume, drive engagement and awareness & driving website traffic and enhancing the user experience ;
• copyrighting of editorial, press releases, newsletters, technical literature & white papers;
• exhibitions - plan, coordinate, organise and attend various customer/partner events and trade shows;
• writing and designing high calibre company and product presentations.
• management of marketing budget;
• design and commissioning research projects to generate/quantify "reasons why"; and
• develop integrated marketing and PR strategy for the company's products and services, in-line with its corporate objectives and develop and implement long-term strategic marketing plans; and
• management of in-house Graphic Designer / Marketing Executive.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases