Mekdam Holding Group is a Qatari based company built upon various subsidiaries operating in multiple domains of business like Technology, Manufacturing & processing, Consultancy, Trading, Services, Real Estate, Oil & Gas, FMCG and Construction. We undertake a variety of large & medium scale projects and execute them utilizing our proven and well-established delivery practices, highly skilled team of experienced technical & managerial professionals and latest technologies. Our subsidiaries are certified to the Quality Management System ISO 9001, Environmental Management System ISO 14001 and Occupational Health and Safety Management System OHSAS 18001 and commanding the APEx (Audiovisual Provider of Excellence) designation. Further to this, the subsidiaries of Mekdam Holding Group has been catering to the wide-ranging different requirements in Qatar and overseas for 30+ years in partnership with internationally reputed brands & vendors. Furthermore, we are the only authorized Nokia mobile phone distributor, retailer and after-sales service provider in Qatar. We offer total mobility solutions, including mobile phones, accessories & repair services.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases