Transguard Group was established in 2001 and has diversified significantly over the years, we are now the leaders in areas such as Manpower Services, Cash Services, Security Services, and Integrated Facility Services. Transguard is the UAE’s most trusted business support and outsourcing provider, we pride ourselves on our dynamic and culturally diverse team that is now more than 65,000 people!
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases