This is a Contract Role with Manpower ME - for 6 months MENA Markets Sales Process Coordinator Description The main role of the Sales Process Coordinator is to execute administrative processes associated with contracting and billing issue resolution for our Platforms customers. In this capacity you will work side by side with our Sales Managers, Account Managers and Billing support teams to ensure an outstanding customer experience in the area of contracting and billing. Responsibilities Contracting - Operational tasks associated with contract processing management, e.g. issuing agreements, uploading signed contracts etc. - Execute administrative processes in SalesForce and other systems to set up new customers - Work with clients to capture correct legal and billing information - Provide administrative support to Sales Managers in closing non-standard deals Billing - Act as main client contact for billing topics and ensure a speedy resolution of billing issues, e.g. requesting credits and rebills etc. - Escalate billing issues to internal support teams - Collaborate with Account Managers and Sales Managers to source required information for troubleshooting Qualifications Minimum qualifications: - Bachelor degree or equivalent practical experience - 1-2 years professional experience in a related process-driven role - Ability to speak and write in English and Arabic fluently and idiomatically Preferred qualifications: - Experience in a Tech Sales environment - Experience in using CRM systems (e.g. SalesForce) and ticketing systems
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases