Our client is currently looking for candidates with specialized and diversified skills in the IT/Telecom Sector for a contract-based role.
Candidates will have tremendous room for career development and progress with the client. He/She must carry a forward thinking, problem solving and quick decision-making attitude.
This role serves as the escalation for all IP Network related tasks. While this is run with a single standard office hours’ work shift, additional on-call support is required out of office hours with the requirement to travel to work place to address the escalation. Technical knowledge and Working experiences with solution components such as SAM, CPAA and service routers is a key requirement.
Candidates must have 4 years of experience.
Bilinguals candidates will be preferred( English and Arabic)
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases