Provide education and Training to nurses including nursing handbook, orientation programs and annual competency program. Receive notice from nurses regarding patient concerns (call/SMS/email). Provide instructions on what to do; refer to physicians as appropriate. Patient Visits, new admissions follow up care plans and provide evidence/Nursing procedures Develops specialty teams to meet the needs of the organization. Organizes these teams for meetings and oversees progress toward goals. Corrective Action, document incident, determine course of action/correction, meet with offender to discuss plan and submit report to H.R. for personnel file Conduct Annual Performance Review for nursing staff. Create and update/policies, preceptor Program Scheduling, annual Review Process, nursing Education.
We are a community-based physician practice that provides quality, hospital-modeled medical care in the comfort of your home. Vision
To deliver comprehensive services through collaboration with a multidisciplinary team and to offer those services in an atmosphere of compassion, hospitality, respect and dignity. The services provided will be characterized by professional medical excellence to achieve optimal health care outcomes. Mission
To enhance the standard for home health care offered in the United Arab Emirates and to be recognized as a creative leader in the development and delivery of interdisciplinary services that will improve the quality of life of the home-bound patient.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases