The Organization: Our client is a chain of clinics for laser hair removal, laser medico-aesthetic, skin care services and cosmetic & plastic surgery. They are active in 6 countries in Middle East with multiple locations. In Qatar they are hiring female experienced Nurses.
Duties & Responsibilities: Patient scheduling; Monitor and report development or changes in clients health conditions and maintain accurate records of patients medical history; Seek the opinion of other healthcare team members to evaluate, create and implement patient health care treatment and plans; Get patients ready for treatments and assist with laboratory examinations and also arrange rooms, sterilize instruments and equipment used in the clinic; Keeping up with the latest aesthetic surgery protocols.
Skills & Competencies: Ability to care to patients by understanding their situation and making efforts to make them comfortable; Exhibit good human relations skills to interact freely with patients; Showcase patience in dealing with patients situations; Pleasing personality and representative appearance
Education & Qualifications: Bachelor degree Nursing Experience in dermatology and/or aesthetic clinic SCH/QCHP RN License holder w/ NOC; or SCH/QCHP exam passers as General Scope Nurse
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases