The Organization: Our client is a private multi-specialty hospital in Doha, Qatar, part of a bigger investment group. They are expanding their scope of service with new departments and physicians, and strive for continuous improvement of their patient experience.
Duties and Responsibilities: For a private multi-specialty hospital in Qatar we are looking for staff nurses English/Arabic speakers. Supports care delivery by preparing treatment room patient, instruments, and materials; Adhere to health and safety protocols as well as cross-infection to the highest standard; Offer reassurance and support to patients; Greet patients and check them in; Answer the phone and deal with patient enquiries; Liaise with laboratories and referral hospitals/practices.
Skills & Competencies: Good communication skills in both English and Arabic; Good physical health; Friendly and sympathetic approach; Confident and reassuring attitude;
Education & Qualifications: Bachelors of Science in Nursing; Home country license as Staff Nurse; Minimum 2 years experience; Locally available inside Qatar
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases