The Organization: Our client is a large private hospital in the state of Kuwait. Their dedication towards development and growth is reflected in the ongoing expansion. Care is provided through a competent and diverse team of health care professionals in multiple departments, utilizing the latest technology and applying evidence-based practices.
Duties & Responsibilities: Manages, coordinates, and participates in a variety of administrative and/or operational activities related to a specific division or hospital unit within Nursing Services; Provides leadership and direction in accordance with the hospital policies and procedures.; Prepares and manages budgets, supervise staff and develops policies and procedures consistent with division objectives; Oversees the functioning of head nurses, registered nurses and liaises with the nursing educators to direct division''''s nursing staff in the performance of their duties and adherence to appropriate standards of practice; Promotes excellence in-patient care, effective interdisciplinary working relations, and a collaborative planning process that support ongoing development of clinical services at all levels in the division assigned; Participates in the revision of assigned division policies, incorporating evidenced-based practices, after verifying the appropriateness of the direction with the Director of Nursing; Leads on specific nursing service improvement opportunities within the division; Participates in task forces or committees as appointed by Director of Nursing; Develops and/or revise the nursing manpower plan of the assigned division on annual basis to meet service demands; Serves as the primary channel through which timely communication on issues is transmitted to and from the Director of Nursing; Responsible for developing strategies that maximize the retention of nurses and enhancing job satisfaction and career development for nurses across the division;
Skills & Competencies: Accountability for professional practice Leadership and interpersonal skills Ability to work under pressure, owns proper time management. Organizational skills Effective communication skills in both Enghlish and Arabic
Education & Qualifications: Bachelor Degree in Nursing; Master''''s degree preferred Minimum experience of 5 10 years in a senior management position in a hospital Eligible for MOH Nursing License
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases