This is a Contract Role under ManpowerGroup ME. Reception • Manages the reception area to ensure effective telephone and mail communications both for internal employees and external clients • Manage conference room reservations and organize all aspects for meetings • Responds to query related to CMS and ES Sales • Answers and disseminate calls • Open and distributes mail • Greets and directs all visitors, including vendors, clients, job candidates and customers • Ensures completion of paper works, sign-in and security procedures • Issues gate passes for appointments like job interviews, business meetings, and client visits • Indirect PO Cutting for sourcing • Prints and sends PO to the vendor Office Management • Processes request related to stationery supplies, business card requests, gate passes, correspondence and mails for the staff • Assists GE staff based overseas for travel arrangements – air tickets, hotel bookings and taxi services • Sends out company communications through group corporate email and COLAB • Arranges catering for employee meetings • Creates WF for employee requests if needed: details • Conducts inventory for stationery supply ChemFeed • Prepares SOE • Creates BOM for materials in SAP • Creates Purchase Requisition (PR) • Does Goods Received (GR) and PGI process in SAP • Assists ChemFeed engineers in shipping materials to clients Logistics • Assists employees in sending shipments for domestic and international courier • Schedules shipment pick up from courier companies • Prepares Commercial Invoice, Packing List and Delivery Advice • Completes courier forms by supplying the correct HSE Codes for Non-DG materials • Process payments for DHL, FedEx, and Aramex through WF Request and SAP • Inquire and compare shipment quotes from different courier companies • Tracks shipment status online • Receives shipment for in behalf of employees • Ensures that GR is done in SAP once courier invoice are received • Sends invoice of courier companies to AP accounts for payment COMPASS • HMT (hierarchy management – onboarding and offboarding + local changes • Compass dashboards • Compass Admin (data clean up, updates, follow up, chatter) • New Compass functionality (iDEAL, eVGP, fieldpak, 360 view)
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases