Target Society Law/Law - Administrative/Law - Intellectual Property/Management/
Career Level Over 10 years experience, Top Management
Skills / Qualifications contacting agents and associates in order to register client’s patents and trademarks. contacting all the clients for providing the services to them. contacting abu ghazaleh intellectual property departments & office. managerial & leadership skills planning and goal setting skills ability to work under ssure. reliable indepent and self-motivated. team focus actively works with others. excellent command of english excellent computer skills. ability to develop and administer the action plans knowledge of all the ip laws in all countries excellent knowledge in the oracle system problem solving ability to select train and evaluate staff.
Skills / Qualifications Cont. Tasks and Responsibilities
Providing or coordinating staff training and work with employees to correct deficiencies.
Coordinating between the different employees in the department to ensure full collaboration in the department’s operations.
Developing the Department work plans, objectives and supervising the department activities to ensure compliance with approved plans, objectives, regulations and timely completion
Directing the work process, in order to fulfill the department action plan and the organization's mission and vision
Evaluating employee's performance according to the standards and procedures of the department.
Checking employees daily work, and review their assignments in order to meet the deadlines.
Directing and monitoring the relation between associates and agents and clients, in the countries were offices of the company are not available in order to register their patents and trademarks
Directing the process of Issuing, reviewing and following-up client's invoices.
Directing the process of sending alerts to the offices and clients.
Controlling the daily correspondences with the Abu Ghazaleh Intellectual Property associates.
Receiving daily reports form his subordinates that reflect and explain the progress of their work and the obstacles that face them while carrying out their work.
Sending monthly reports about the office work flow to the direct supervisor.
Conducting weakly /daily meetings with office’s employees to discuss work flow.
Performing any other activities designed by the direct supervisor
Key and Main Responsibilities:
Setting the office long and short term objectives regarding it’s functions and communicating them to all subordinates
Setting the SMART departmental goals and ensuring the achievement of the set goals in a timely manner by taking all corrective and preventive actions that are needed.
Supervising the activities and employees of the departments in conformance with the approved systems, policies and procedures and delegated authorities.
Selecting, training, motivating and evaluating Department personnel
Talal Abu - Ghazaleh Recruitment and Human Resources Development (TAG - Recruit) is a firm specialized in offering distinctive recruitment services to organizations and individuals through our staff trained and prepared for this purpose. Our company not only recruits those qualified to fill available positions, but also goes beyond that to utilize the optimal selection methods along with assessment, provision of advice and guidance and assistance in the explanation of their job duties to new staff.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases