Manages cross-functional teams, providing strategic guidance and direction to drive team results, put project implantation plan with technical office manager , follow up and manage projects progress, follow up projects budget , regularly visit sites , Provide leadership to operation team , Ensure correct equipment is ordered in a timely manner, Prepare and manages employee and sub-contractor work schedules, Promptly addresses customer issues and complaints, and develops solutions to resolve issues timely, and effectively. Communicates with appropriate team members regarding customer issues, and status of resolving such issues.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases