To provide logistical services to best practice standards and to ensure high level logistics performance for all projects/fields and safety, efficiency and effectiveness of all field logistics operations; To ensure materials and equipment logistics management (transportation, storage, customs clearance, Freight forwarding); To contribute to the definitions of contracts regarding logistics services with procurement and other client Departments; To produce logistics studies and define strategies concerning all matters that have a logistic impact such as: analysis of the means of movement/transportation of goods and personnel, logistic infrastructure such as office buildings, houses, logistic bases, roads; To ensure adherence to HSE standards and policies; to develop operating standards.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases