To coordinate day to day activity in the Service Department, ensuring Customer SLAs are met, and service efficiency and quality targets are reached according to Company Quality Standards.
Organize, control and monitor the flow of printed materials
Create and implement procedures to ensure equipment maintenance, calibration and throughput levels are maintained.
Responsible for the overall direction, coordination, implementation, execution, control and completion of Digital Printing Service Projects ensuring completion is on time, within budget, to the customer satisfaction and aligned with Company strategy.
As part of the project function, ensure efficient support to the Digital Printing Sales Team during the pre-sales process.
Pre-sales point on contact between Sales and Service Teams, ensuring efficient support is in place for all product lines.
Manage the Installation Process to ensure optimal utilization of Field Service resources.
Develop Business Intelligence strategies and actions plans to increase company and competitors Install Base data quality.
Proven experience effectively leading teams with ability to motivate and engage directly and through others.
Acting as a single point of contact between project stakeholders, ensuring goals and objectives are aligned, and being the ultimate responsible for the success of the project
Excellent organizational and time management skills
Ability to manage multiple priorities and work independently.
Minimum of 3 years’ experience in digital printing and planning functions, direct/indirectly.
Understanding of large format printing workflow
Ability to prepare budgets and estimates related to digital output services.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases