1. Monitoring, and assigning day to day operational Activities of Ops Ex SV’s Messenger’s and bill collectors, and educate them and support them to maintain the positive Attitude, towards the team players, vendors, service providers. And also to maintain their appearance/ Identifying and responding to conflict of interest / Safeguarding the confidential information / Recognizing the dangers of competitions,
2. Preparation and designing SOP/SLA Credit Facilities, & Agreements of
The customers & Vendors with co-ordination of head of Branch / Sales, and Finance Managers.
3. Cross Check SOP’s /SLA’s & Credit Agreements validity, Assign the
Suitable OPS EX to handle the Account, by giving the KPI’s According to the nature of clients, and their nature of business.
4. Assign the Suitable Candidate from existing team to look after
Origin routed pre-paid /collect shipments.
5. OPS SV/KAM/MGR will be responsible to attend the RFQ & REPORTS and forward the Leads to BDM/Sales Managers,
6. Spread the awareness to team members the selling our product is not just limited to sales or marketing.
7. If a particular named account(s) was assigned to an Key Account Manager, make sure to share all the SOP’s and SLA, and agreement details and allow the executive to communicate directly with the client, and arrange to submit the offer, according to pre-approved offers and or with mark up of certain percentage,
8. OPS SV/KAM/MGR having the liberty to introduce/recommend new Vendor / Service Provider / Carrier’s /Liner agents, after proper assessment, investigation and background check, prior to rewarding assigning job’ they should go through the registration criteria,
9. OPS SV/KAM/MGR responsible to arrange the visits to existing / lost clients, vendors, for assessments. Penetration, and Retentions / meeting along with sale team /seniors/ or with subordinates, if required, and make sure to share the minutes of meetings with the concerned department heads. With senior managers.
10. OPS SV/KAM/MGR will be responsible to monitor and encourage / motivate
the Team to complete on time billing, delivery of the invoices, payment collection / AR/AP settlements efficiently, with 100% Accuracy. (With support of finance)
11. OPS SV/KAM/MGR will be responsible to monitor and encourage / motivate
The Team players are up to the mark and are very clear with their responsibilities. adhere to their Job Descriptions, and follow the KPI’s If found any of the team member losing the track/interest/or found difficulty to adopt the culture of the organization, try to educate them support them and identify the loops and discuss/escalate with the senior management,