1. Responsible to assist the operations manager in the day to day management of all site production units, Masa Block Factory, RMC plants. 2. Ensure each unit meets its daily/weekly production and delivery targets
3. Liaise with sales to ensure production plans are aligned with the sales order intake.
4. Produce detailed labour budgets to maintain the operational efficiency of the plants.
5. Produce stock profiles for all relevant areas and maintain to ensure sufficient material is available to meet customer requirements.
6. Work proactively with the maintenance department to implement "Preventive Plant Maintenance" across all production units.
7. Monitor & responsible delivery performance against agreed plan.
8. Ensure all raw materials and spare parts are above the reorder levels.
9. Report any plant breakdown in writing to Operations manager & take necessary action on the same.
10. Support the operations manager across all operational disciplines.
11. Produce weekly and monthly production reports, to include but not limited to, output against plan, equipment availability, stock profiles, defect percentage, labour attendance & make suggestion any improvements.
12. Any other jobs assigned by the Management.
13. Suggest cost reduction of Production & Operations.
14. Make sure that all the plants and machineries & vehicles are maintained properly including preventive maintenance to avoid any breakdown.
15. Responsible to ensure that all the vehicles are utilized properly and verify the GPS report.
16. Coordinate with garage for any breakdown of vehicles especially mobile crane and concrete pumps.
17. Make sure the tower pumps are maintained properly.
18. Coordinate with concerned people to make sure the sites are ready especially concrete and hollowcore sites before planning the delivery.
19. Coordinate with sales staff for major projects and to complete the projects on time.
20. Make sure that all safety measures have been taken in all operations.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases