ABOUT An Information Technology company with CMMI DEV(r) Level-3 certification, headquartered in Bangalore, India. Established in 2006 having Global Development Centre in Bangalore and delivery centers in Dubai, Abu Dhabi, Muscat and New York
INDUSTRIES We deliver high-end IT products and services to accelerate an organization's growth and bring efficiency to their business processes. Over the last decade we have provided holistic solutions across Banking and Financial Services, Airlines & Hospitality, Healthcare, Telecom and Public Sector. With deep commitment to clients success, a strong and ethical value system, we have been able to garner domain expertise in multiple verticals.
QUALITY & STANDARDS Arowana is an Oracle Platinum Partner and the first and only certified Oracle Business Accelerator partner with specific market focus in the Middle East, in particular, in the Kingdom of Saudi Arabia and the UAE. Our Oracle Gold Partnership helps customers to make informed choices to select the right partner for an Oracle implementation or manage their Oracle services. Our customized software application development projects have been appraised at Capability Maturity Model Integration for Development or CMMI-DEV(r) - Maturity Level 3 . Our Staff Travel application for large airlines is certified PA DSS.
Specialties Aviation, Hospitality, Banking and Finance, Retail, Telecom, Health Care
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases