المهارات الأساسية : Area Manager, Area Sales Manager, Area Business Manager, Regional Manager, Territory Manager, District Manager, district managerField Manager, Operations Manager, OPS Manager, Branch Operations Manager, Operations Head, Branch Manager, Operations Executive, Assis
As an Outlet Manager, you will be responsible for assisting with managing operations of all Coffee outlets to deliver an excellent Guest and Member experience. An Assistant Outlet Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:
Oversee operations of Food and Beverage outlets
Maintain exceptional levels of customer service
Recruit, manage, train, and develop the team
Assist with annual and mid-year appraisals with team members under your responsibility
Manage guest queries in a timely and efficient manner
Work within budgeted guidelines
Assist in setting departmental targets and objectives, work schedules, budgets, and policies and procedures
Develop menus with other members of Food and Beverage team
Accountable for monthly stock takes
Incentivise team members to maximize sales and revenue
Deputise for the Food and Beverage manager in their absence
Comply with hotel security, fire regulations and all health and safety legislation
Assist other departments wherever necessary and maintain good working relationship
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases