A well-established company requires a bilingual (English & Arabic) Assistant with extensive experience in providing support services to executive levels. Responsibilities:
To do all tasks related to the Directors assistance (acting as a first point of contact; dealing with correspondence and phone calls, managing diaries and organizing meetings and appointments; often controlling access to the manager, booking and arranging travel, transport and accommodation).
To organize, supervise and participate the various secretarial duties (typing, compiling and preparing reports, presentations and correspondence).
To ensure follow-up of orders and stock control (liaising with staff, suppliers and clients; collating and filing expenses).
The ideal candidate should have excellent knowledge of MS office and administrative skills. Ability to speak French would be an added advantage.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases