Naizak Global Engineering Systems (www.naizak.com .
Naizak is the information technology subsidiary of the Abdulkarim Group. With over 30 years of experience in the Middle East, the group endeavors to set standards of performance and experience for the industrial and information technology markets throughout the region.
As a subsidiary, Naizak has a strong foundation of financial, technical and marketing resources throughout its network of offices in Bahrain, Iraq, Kuwait, Qatar, Saudi Arabia and the United Arab Emirates.
Naizak invests heavily in the specific needs of local clients by:
• Partnering with the best global software and hardware vendors. • Leading customer engagements with value‐added services. • Relentlessly hiring and training the specialized resources needed to deliver consistent quality.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases