1. Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals 2. Checks supplied film for defects and alignment to die template. 3. Make plates from supplied negative film. 4. Perform some conventional stripping as needed. 5. Ensure processors, light frames, and trendsetter are in proper operating condition. 6. Punch plates, make plate jackets, sort out film, and clean glass. 7. Set up the plates to be processed, and process according to departmental procedures. 8. Inspect plates for adherence to quality standards and customer specifications. 9. Make proofs to ensure plates have been exposed correctly. 10. Deliver plates to pressroom for printing. 11. Put films in color sequence. 12. Participate on cross-functional teams to ensure the continuous, on-going improvement of processes, methods, productivity and quality, while reducing costs. 13. Complete and maintain all required paperwork, records, documents, etc. 14. Follow and comply with all safety and work rules and regulations. 15. Perform assigned maintenance activities and maintain departmental housekeeping standards. 16. Work as part of a team and participate in Quality Management efforts. 17. Ensure an adequate inventory of departmental supplies 18. Complete special projects as assigned and when necessary.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases