Collect and provide periodical updates from the government authorities on all Labour and immigration rules to keep the HR department abreast of the changes in the rules and procedures.
Submit, follow-up and collect all new employment and business visas to ensure that the visas are processed on a timely manner to support the business.
Renew, update and maintain all employees and their dependents’ visas, labour cards, and labour contracts in a timely manner to ensure that company’s records are up-to-date in the labour and Immigration Departments.
Deal with general enquires regarding PRO functions promptly and efficiently to enhance the level of department service
Renew, update and maintain the trade licenses and other government certificates of all company’s legal entities in the UAE to ensure that the documents are up-to-date.
Renew and maintain all company’s leases in the UAE before its expiry, which includes offices, company apartments.
Obtain visas from other Embassies in UAE for staff members for their business travel
Arrange processing attestation of employee qualifications as required
Accurate preparation of documents according to the requirement of the legal authorities
Maintain confidentiality and security of company and employee documents at all times.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases