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Process Improvement Lead

Keywords / Skills : Process Improvement, Design, ITIL, ITIL Certified, Communication, Configuration Management, ITSM, Quality Management, Process Improvement

10 - 15 years
Posted: 2019-11-18

Nationality
Afghanistan, Albanian, Algeria, American Samoa, An...
Industry
IT/Computers - Hardware & Networking
IT/Computers - Software
Function
IT
Role
Other Software/Hardware/EDP
Education
Bachelor's Degree
Stream:
• Other
• Other
Posted On
18th Nov 2019
Job Description
• Single point of contact for the Improvement Management process

• Ensures that the defined deliverables of the process are met and continually improve

• Design, develop and improve the service management process, policy, reports and measures

• Maintain the configuration management of the process asset library

• Handle and maintain the accreditation programs and compliance to standards

• Coach and audit the implementation to ensure compliance to the defined standards

• Coordinate with Process/ Service owners to collect the improvement proposals

• Consult stakeholders to agree on the final list of improvement proposals

• Manage the process improvement register and plans

• Prepare improvement plan and update as required

• Coordinate the implementation of improvement initiatives

• BSc. in computer science or engineering or equivalent

• ITIL Expert certified

• Experience in implementing ISO 20000 and/or ISO 27001

• More than 10 years of experience in quality management and process improvement

• More than 4 years of experience in ITSM process implementation

• Experience in process modeling

• Experience in process audit

• Very good project management and process engineering practices

• Excellent communication and interpersonal skills


About Company

CC Staffing International
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