Serve as the domain expert and advocate the best business practices to the IT Team, which suits Retail Logistics’ Operations.
Identify, plan and implement key projects to improve quality, reduce cost, increase productivity and improve cycle time by reducing wasted time, scrap, rework, etc. resulting in significant business improvement and customer satisfaction.
Responsible for targeting completion of process improvement projects within a specified time frame while achieving a cost reduction goal.
Analyze all aspects of the warehouse function and provide insights on improvements for efficiency, accuracy and cost reduction in day to day operations.
Work with the IT Team to define and prioritize new requirements.
Analyze the business domain to create a complete picture of work-flows and technical requirements fulfilled by existing and proposed software.
Create and present the documented requirements (SOPs) to the stakeholders for feedback.
Define the business problem and primary objectives of new projects to identify and validate the key business requirements.
Work with system designers to create an easier and smoother user experience for the warehouse roles.
Conduct UATs on behalf of the Operations Team and ensure satisfactory application functionality.
Demonstrate the new functionality to the stakeholders for feedback.
Ensure that the solution developed will effectively meet the business objectives of our customers and end users.
Conduct training to the staff on the new system.
Skills & Competencies:
5 to 10 years of experience in Logistics & Warehousing
Proven experience in process improvement.
Leading projects with a record of successful implementation.
Strategic thinker, with clear vision and direction for change management.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases