Minimum of 3 years in a related job experience in IT Industry.Candidates must have experience in purchasing IT products like PCs, monitors, Laptops, Servers, Storage, Notebooks, Work Stations, Routers and switches, IP cameras, data and network security products, Cables, Connectors, Cabinets, and Patch Panels etc.
Saudi Logistics & Electronics Company, (Salec) was established in November 1991, as subsidiary of AnNasban Holding. Salec is a leading Communications and Information Technology service provider to enable local market achieve their goals. Salec provides comprehensive innovative and professional solutions starting from design and implementation, to highly specialized applications.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases