• Responsible of all Procurement activities of business support Procurement activities. • Coordinate with respective business unit to ensure smooth running of the operations requirements. • Entertain all Procurement requests and ensures that each LPO/contract has the supporting relevant documentation such as: Requisitions, Responsible for arranging short term services when required and sourcing of inventory and non-inventory items. • Prepare comparisons, RFPs and verifications/approval and as approved P&Ps and DOA. • Negotiations with Suppliers to obtain the completive bids as per the requested goods/services. • Coordinating with Suppliers & Finance to finalize the credit applications forms. • Understand and learn how to use the Oracle Procurement functionality and purchasing model in order to be able to use all the functionality related to Procurement. • Coordinate with IT Help Desk for any issue related to Oracle Procurement and ensure the issues raised are resolved on time. • Ensure that before creating any purchase orders/contacts that payment terms which is not as per the normal payment terms of the company is being disused with Finance team. • Assist requestors on understanding the Oracle functionality as and when required. • Ensure all documents are attached to the LPOs/contacts to minimize the internal Audit issues due to lack of documentation / noncompliance. • Follow the approved Procurement Policy and Procedure, strategic plans approved by the management. • Devise and use fruitful sourcing strategies • Discover profitable suppliers and initiate business and organization partnerships • Negotiate with external vendors to secure advantageous terms • Approve the ordering of necessary goods and services • Finalize purchase details of orders and deliveries • Examine and test existing contracts • Track and report key functional metrics to reduce expenses and improve effectiveness • Collaborate with key persons to ensure clarity of the specifications and expectations of the company • Foresee alterations in the comparative negotiating ability of suppliers and clients • Expect unfavorable events through analysis of data and prepare control strategies • Perform risk management for supply contracts and agreements • Control spend and build a culture of long-term saving on procurement costs
Requirements • Proven working experience as a procurement manager, procurement officer or head of procurement • Knowledge of sourcing and procurement techniques as well as a dexterity in "reading" the market • Talent in negotiations and networking • Good knowledge of supplier or third party management software • Aptitude in decision-making and working with numbers • Experience in collecting and analyzing data • Strong leadership capabilities
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases