Sharjah National Oil Corporation (SNOC) owns and operates the Sajaa Asset gas processing facilities in the emirate of Sharjah, United Arab Emirates.
Discovered in 1978, the Sajaa Gas Field is Sharjah’s largest producing gas development, and is not only an important source of export of revenue for the Emirate but provides a large percentage of the fuel gas for the local power utility stations in Sharjah, UAE.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases