TenCate a world leader in monofilament synthetic grass production is seeking professional Engineering manager with a preference for extrusion experience for its Dubai facility. Experience working in an environment managed by 5S, Lean Manufacturing (Green Belt preferred) Quality Management Systems and a culture of continuous improvement is a must.
Ideal candidates will have 8-10 years plus experience in a manufacturing production and scheduling environment with the last 3-5 years in a Management role. Candidate must have advanced knowledge and expertise in planning/scheduling and hold an advance Certificate as a Planning and Scheduling Professional. Candidate must be able to show a proven track record for managing plant resources and assets in a cost effect manner with a demonstrated continuous improvement in both cost reductions and customer delivery effectiveness.
Position is responsible for management of department with 3 Planners and must be able to liaison daily with both Logistics and Customer Service departments.
Ideal candidate will also have demonstrated a track level in the development of their staff and personnel with a focus on Continuous Education, staff mentoring and coaching as well as a documented track record of development of their former personnel for promotion.
Dutch company founded more than 300 years ago in the Netherlands with a great history in (technical) textiles. Market leader worldwide in artificial grass yarns. Our plant here in Dubai is producing artificial grass yarns. Dubai is the biggest plant of Ten Cate in the world. Because of our expansion of our sales we are in need of more workers in our production.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases