KUWAITI DANISH DAIRY COMPANY (KCSC) - Al Kuwait, Kuwait
Experience in UHT & Tetrapak (Asceptic filling) is a must.
Supervises all the operators and workers with in the sections of the production department
Ensures that the daily production plan is received, scheduled and that the product is produced at the lowest possible cost to meet the customer requirements while maintaining corporate established quality standards.
Ensuring that health, safety and hygiene guidelines are followed within the section according to the company's established standards.
Understands the managers overall plan for the department and sets specific goals for the staff within the section to fit in with the plan.
Delegates responsibilities and gives clear, consistent directives to the operators and staffs. Organizes the section with clear role for every staff.
Acts as a liaison with the maintenance department and the stores to improve and sustain the efficiency and yield.
Ensures maximum efficiencies of output and works with allotted budgets
Minimum of 7 years of experience in a Dairy plant with at least 4 in a supervisory/core operations role
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases