KMC is working with well-established Contracting company based in UAE. Our client is looking to hire an Project Manager with minimum 8+ years of proven successful project management experience. Your responsibilities will include collaborating with stakeholders to define and manage the scope, budget, schedule, execution plan, and risk management plan for the projects. Develop and obtain the approval of design parameters which establishes performance, safety and reliability requirements for proposed projects. Analyze proposed designs for practicability and compatibility with overall project and existing systems, policies and procedures. Candidate with PMP certification will be preferred.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases