We are now recruiting for a Project Manager – Projects . You will be directly reporting to the Senior Manager – Projects Job Purpose Strategize, direct and lead timely completion of projects in a profitable manner and ensure strict adherence to quality standards Principal Accountabilities Strategic & Financial • Review and monitor project cost and maintain profitability along with finance department • Negotiate terms with consultants/vendors within a well-defined project performance framework • Monitor the projects execution in terms of cost and timeliness Process/Operational • Coordinate with estimation and planning to finalize project plans, costs, resources, deadlines and role of sub-contractors • Direct and lead resource requirements, including manpower, material and machinery at client site • Liaise with internal departments and clients to control/eliminate project costs, potential overruns, poor quality and rework • Direct and manage site engineers and operational site issues • Maintain project log & update regularly at site • Represent the organization in any on-site client negotiations, conflicts and issues • Ensure successful implementation of quality, safety, health & environment practices, programs and best practices • Determine labour requirements & dispatch workers to construction sites as required People • Assist in hiring and managing staff for assigned project • Monitor, mentor and motivate the team • Assess team performance across projects Minimum Requirements Specific Knowledge • 7-10 years of experience in project management • Must be a qualified Mechanical/Civil Engineer • Working knowledge of business Arabic preferred
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases