Business Goals: Responsible for the delivery of region over all activity Plan to achieve business goals of the Region (e.g. revenue, Quality , Network Safety ). 2. Customer Requirements: Responsible for interface with customer for all region requirements ( Plan , Dependencies, Reporting ) 3. Project Management: Responsible: a) Align the plan with all support department b) Subcontractors( Plan, Training , ISDP) c) Materials management (CIAG) ) Internal control( PO , ISDP,CIAG) Mainly Experience should be in FTTH and GPON
. Requirement :
1. Industry Experience: Minimum 5 years telecommunication industry experience, 2 years delivery and service management or project management experience.
2. Qualification: Engineering Degree
3. Project Experience: Experience running company level B project as Manager
Communication Skills: Can communicate with group level and subsidiary customers to get a clearly aligned understanding regarding key delivery issues. Can push project key stakeholders to make decisions or resolve issues For apply on company portal please register on : http://career.xadtechnologies.com/
Xad Technologies LLC is one of the top leading regional companies known for services, trust and innovative solutions in Telecom, IT Networks and Security Solutions and functions actively as the leader on the market of telecommunication enterprises since 2012.
We pride ourselves in offering the following services / solutions to our clients and customers
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases