Responsibilities Responsible for Project Controls (Planning and Cost): • Builds tender integrated schedules and supports cost estimates • Build project schedule and project budgeting in schedule and cost tools • Ensures compliance to the Global Standard process for Project Controls • Support PM to align project budgets to as sold in appropriate systems • Analyse schedule and cost trends and provide forecasted cost and schedules to project team • In close contact with the PM: drives schedule review meetings to ensure coordination of the works, appropriate assignment of available resource, pre-emption of any slippage and catch-up on any delays. • Maintain project schedule and cost forecast throughout project with periodic updates • Maintain a register of potential schedule and cost risks • Maintain actual and committed costs in the tools in liaison with finance team who provide the input • Checks and controls cost movements, compares with current scope and progress as well as with previous forecast. Also Compares with productivity factors and validates accuracy of CTC, using early warning/BDR and EVM • Communicates schedule and cost status/forecasts/risk to functional owners and drives/supports risk mitigation • Provides internal and external periodic project reporting of project status • Collaborate with 3rd parties on project schedules and costs • Presents all financial data in a transparent way and in coordination with finance team, attends project and management review to present cost status • Provides change order calculations to ensure schedule and cost estimates are accurate • Updates changes in appropriate systems to ensure costs are aligned to the current situation • Aligns with Finance Controller to ensure reconciliation takes place between approved project financial data and books. • Support project close out and claims • Provide support to tenders Accountabilities • Quality of the project controlling reporting. • Accuracy of schedule and cost updates (actuals and forecast) • Collaboration with functional owners to find strategies to stay on track / improve the target • Alignment to established standards (WBS, CBS, processes, procedures, tools usage) • Efficiency and effectives of the project cost control team where applicable. Quality Comply with Quality Procedures, work instructions and Processes in ebook and on site Report or resolve any non-conformances and process in a timely manner Health and Safety Demonstrate commitment to safety through participation in formal and informal discussions Adhere to all safe working procedures in accordance with instructions Ensure safety work instructions are complied Participate in the resolution of safety issues. Initiate actions to improve health and safety where needed Performance Measurement
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases