A multinational company requires a Project Sales Manager with 5 years of experience in sales and business development for Electrical and Instrument (E&I) products to Oil & Gas, petrochemical, refinery and chemical industries. Responsible to identifying business opportunity, pursing the required qualification, project listing, prepare project reports and do market research. Ideal candidate should have knowledge of owner listing (PQ), FEED listing and EPC listing in getting the entry to large projects.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases