"Rotary Engineering Saudi Arabia LLC (RESA) is an EPC company which was established in Saudi Arabia 10 years ago. A subsidiary of Rotary Engineering Ltd Singapore is ISO 9000, ISO 14000, OHSAS certified and which was listed on the mainboard of Singapore Exchange in 1993, ROTARY Arabia is situated in the Industrial City in Jubail, Kingdom of Saudi Arabia. Rotary is dedicated to maintaining its reputation for on-time delivery and on-budget execution of projects to the highest quality.
In Jubail, Rotary has 12,000 square meter fabrication shop under cover on an 8-hectare site with office facilities. The fabrication shop is divided into bays for Piping, Tankage, structural & bench work area. Each bay area is complete with facilities like cutting and welding machines, overhead cranes and other equipment. The site is inclusive of facilities for painting and curing and pre-assembly area for tanks and other material deliveries."
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases