Job Description for Protection & Automation Electrical Design Engineer :
Graduate in Electrical Engineering with 7 to 12 years’ experience in EHV Substation from 132kV up to 400kV and above. Perform detailed review of all existing protection schemes present in the subject area to incorporate into new design. Analyze and determine how planned modifications will interact with in-place protection and controls.
Lead overall protection design for all capital projects and define relay protection functionality/scheme in accordance with IUSA TM standards.
Must be conversant in Review/design SCADA point indexes, contractor provided HMI screens/settings for all capital projects and design IED Data Maps.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases