United for Manpower Solutions is a licensed staffing firm, strategically based in Doha, Qatar. We have two categories of clients: Professionals (job seekers) and Corporations (employers). We connect job seekers with employers and vice versa through permanent placement and temporary position for various organizations across all industry sectors. Since 2007, we have successfully matched qualified professionals with large or small corporations; Professionals count on us to connect them to employers that will provide an opportunity for advancement and professional development. Corporations count on us to place the right individuals to fit their needs and deliver exemplary results. We are committed to upholding the standards of excellence and professionalism in a legal, ethical, cost-effective and timely manner by consistently maintaining our Core Values while achieving valuable results.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases